Returns and Restocking
- You must contact Customer service – email@example.com before sending back any returns.
- All returns must arrive to our warehouse in the original packaging.
- A 15% restocking fee and all return shipping costs will be deducted from the refund amount unless the wrong item was shipped by us or a product was deemed defective.
- A full refund (minus the restocking fee and return shipping costs, if applicable) will be made in the original method of payment within 10 days of our receiving the return.
- You must contact Customer service – firstname.lastname@example.org before sending back any exchanges.
- All items being exchanged must arrive to our warehouse in the original packaging.
- A restocking fee will not be applied to items being exchanged. However, the customer will be responsible for the return shipping costs unless the wrong item was shipped by us or the product was deemed defective.
- Once the returned product is received at our warehouse, a credit (minus the return shipping costs if applicable) will be issued to the customer’s account in the original method of payment.
- Once we receive your return, a credit (minus the 15% restocking fee or return shipping costs if applicable) will be issued to your account in the original method of payment. It may take up to 10 business days from the day we receive your return to process the return and issue the refund.
- For items that are damaged or defective, we will issue a full refund, and waive any additional fees. However, if once the item is received it is determined that it is not defective, then the customer will be responsible for the return shipping fees as well as a 15% restocking fee.
- If your item was damaged in transit – please contact customer service, and they will assist you in filing a claim with the carrier.
- We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
- Custom orders are not eligible for returns or exchanges.
- We want to help, if you have any questions send us an email as email@example.com, or call us at (877) 602-2294.